1. Check-in / Arrival

Check-in time is at 1400 hrs; please present your Identity card or Adhar Card upon Check-in. By Law visitors must present personal documents for hotel records upon request such as hotel voucher / confirmation.

2. Check out / Departure

Check out time is at 1100 hrs; please inform the reception if you wish to retain your room beyond this time. Extension will be given depending on the availability.

3. Early Check-in & Late Check-out

We are pleased to accommodate early arrival, subject to availability. Please make your request as early as possible to ensure availability. To guarantee early arrival, the room must be booked and paid for the prior night.

4. Settlement of Bills

Bills must be settled upon check-in or check-out either by cash or credit card, personal cheques are not accepted.

5. Cancellation Policy

If cancelled 24 hours prior to the arrival date, 50% amount will be processed of total cost. Credit/Debit card cancellation will be charged 5% extra.

6. Lost & Found

Should any guests lose personal belongings while staying at the Hotel, if recovered, the item will be recorded as 'found'. Hotel keeps detailed records of all 'found' items, and will make a reasonable effort to contact the guest if an item is left in the hotel's guest room after the guest has checked-out which will be placed in our Lost & Found store/safe box. We will ship items back at the owner's expense upon request. Any items, which are not claimed within ninety (90) days, will be donated to a local charity or discarded.

7. Guest's Valuables / Articles

The Hotel’s Management will not in any way whatsoever be responsible for any loss / or damage.

8. Guest's Belongings in rooms

Guests are particularly requested to lock the door of their rooms when going out or going to bed. The Hotel’s Management will not in any way whatsoever be responsible for any loss / or damage to the Guest's belongings or any other property from either the hotel room or any other part of the hotel for any cause whatsoever including theft of pilferage.

9. Damage to Hotel Property

The guest will be held responsible for any loss or damage to the Hotel property caused by themselves, their guests or any

person for whom they are responsible.

10. Fire Safety Policy

The Hotel is fully equipped with smoke detectors, heat detectors and emergency evacuation plan in all rooms, and fire extinguishers, fire hose reels, and floors evacuation plans in all floors.

11. Pet Policy

No pets are allowed in the hotel premises.

12. Smoking Policy

Smoking is prohibited in all the enclosed areas within the hotel without exception. This includes guest rooms, conference and meeting rooms, hallways, elevators, stairs, restrooms, lobby areas and all other enclosed facilities and areas. Smoking only allowed at gazetted smoking area outside the hotel lobby / entrance and at the Balconies for specific guest rooms types attach with Balcony only.

If a smoking violation occurs in a room, the client will be charged a 500 INR non-refundable cleaning fee. We appreciate your cooperation in ensuring that our guests and employees are not subject to second hand smoke.

13. Disturbance

The Hotel’s Management reserves the right to require a guest to leave if he/she is causing a disturbance, annoying other guests or Hotel staff or is behaving in an unacceptable manner. It is agreed that the guest will conduct him/herself in a respectable manner and will not cause any nuisance or annoyance within the hotel premise.

14. Housekeeping Service

We provide housekeeping service everyday on the call 24/7 . General Policy Hotel may limit the number of persons who may occupy a particular guest room in the hotel and will only allow registered guests to use its facilities. A person who negligently or intentionally causes damage to the hotel or any furniture or furnishings within the hotel, shall be liable for damages sustained by the hotel staff, including the hotel's loss of revenue resulting from the inability to rent or lease rooms while the damage is being repaired.